General Terms & Conditions

Terminology

•  ‘Mother Shipton’s’ refers to the legal trading entity Mother Shipton’s Ltd, which owns and runs all activities and events. ‘Mother Shipton’s’ and ‘Park’ may be used to refer to the attraction and associated land/grounds.
• ‘Ticket holder’ or ‘Visitor’ shall mean any person entering Mother Shipton’s for whatever reason, irrespective of whether they have purchased an entry ticket or event ticket.
• ‘Management’ and ‘Staff’ shall mean directors, employees and other representatives of Mother Shipton’s, as identified by their uniform.
• ‘Child’ shall mean a person under the age of 16. (With the exception of our Christmas event when ‘Child’ refers to those aged between 0-12 years of age).
• ‘Tickets’ shall mean entry tickets or event tickets.

Tickets and Refunds

• All tickets are non-transferable, non-exchangeable and non-refundable.
• All tickets remain the property of Mother Shipton’s Ltd and are non-transferable, non-exchangeable, non-refundable and void if defaced or altered. Tickets cannot be sold, at any price, to any third party without the written prior permission of management.
• Tickets are only valid on the day of the booked session, for the time slot selected.
• The number and type of visitors entering the park must match the description on the ticket or booking.
• We cannot issue refunds for the reason of adverse weather conditions, whether tickets are purchased in advance or on the day.
• If the park is closed due to flooding or high winds, this will be posted on the website as early as possible. It is the visitor’s responsibility to check the website for up to date information before visiting. Visitors will be contacted regarding changing the date of their visit, or receiving a refund, if the site does have to close in such circumstances.
• Tickets may be purchased online in advance. We operate a booking system in conjunction with Fusemetrix. A booking reference will be sent via email; this reference, plus the name of the person who made the booking, must be provided on entry to the park.
• Children under 2 are FREE for general admission tickets, and events excluding Christmas, but must be purchased in addition to a Car or Pedestrian ticket, with a maximum of 3 free tickets for children under 2 years per booking transaction.
• All queries for online bookings must be directed to info@mothershipton.co.uk Fusemetrix hold no authority to exchange tickets or offer refunds.

Gift Vouchers

• Are valid for 12 months from the date of purchase. Gift Vouchers cannot be cancelled, refunded or exchanged for cash.
• Gift Vouchers can only be used to purchase admission tickets and events through the Mother Shipton’s website. Please note that gift vouchers can only be used to purchase tickets online and cannot be used at the Main Gate, in the Gift Shop or on Food & Drink on site.

General

• Mother Shipton’s accepts no liability for any loss or damage to individuals, vehicles, or personal property. Where the ticket holder is a child, all risk is assumed by their responsible adult.
• Management reserve the right to close, cancel, or alter the park and any activity or event, due to inclement weather, technical issues, or any other reason.
• Some areas of the site are subject to weather conditions, and may not be accessible during your visit. The adventure playground is subject to weather and ground conditions, and may be closed if the ground is too wet. The Cave, Well, Gift Shop and Marshmallow toasting areas are subject to weather conditions and may not open in the event of flooding, or high winds.
• There are three sets of steps in the attraction which are not wheelchair accessible and pushchairs must be parked under the shelter before these steps – we recommend bringing a sling. Please read the Accessibility Guide for more information before booking or purchasing tickets. The picnic areas, catering kiosks, playground, and themed event areas during the school holidays are located before the steps and can be accessed with a pushchair or wheelchair.
• No cash will be accepted within the attraction, all payments must be made by card.
• Mother Shipton’s is not open every day. Opening dates and times are at the discretion of management and no visitor has the right to enter at any other time.
• Mother Shipton’s reserves the right to refuse admission or remove from the park (without refund) any visitor who:

1. Behaves in a manner which, in the opinion of management, is likely to endanger or affect the enjoyment or other visitors.
2. Uses lewd, threatening, abusive or insulting words or behaviour to other visitors, management or staff.
3. Does not follow written or verbal instructions.
4. Behaves in a manner which may affect the health and safety of themselves, other visitors or staff. Where the visitor is part of a larger group, the whole group may be refused entry or removed from the park (without refund).

• Visitors must remain on designated footpaths and areas at all times. No bikes or scooters are permitted.
• Any visitor found to be damaging property, contents or grounds within the park will pay for the cost of repairing that damage.
• Any person found engaged in criminal activity will be removed from the park and reported to the police.
• Smoking is not permitted in any area of the park (including e-cigarettes and vaping). Signs are clearly displayed throughout. Management reserve the right to remove anybody (without refund) in violation of this clause.
• Visitors park their vehicles at their own risk. Mother Shipton’s cannot guarantee the security of vehicles or their contents. No vehicles are allowed to remain in the car park outside of opening hours without the prior consent of management. Visitors cannot walk out of the attraction and leave cars parked, parking is only for visiting the attraction.
• No motorhomes.
• For health and safety reasons we recommend that sensible clothing and footwear is worn at all times. Given the nature of the park some surfaces may be uneven and/or muddy.
• We accept no responsibility for lost property and reserve the right to dispose of any items found.
• Only persons authorised by Mother Shipton’s may carry out photography, filming or other forms of recording for anything other than personal use.
• All complaints must be addressed to management on the day of your visit. In the event that management is unable to resolve the complaint at the time, complaints should be directed to Mother Shipton’s Ltd via email to info@mothershipton.co.uk within 14 days of your visit. We endeavour to respond to all complaints within 28 days of receipt.
• All decisions by management and staff are final and binding.
• Should you choose to share your photo, video or other media with us via the website or any social media platform, you guarantee that you have all required permissions, including from copyright and any other intellectual rights. You agree that Mother Shipton’s may use and/or share such photos, video or other media on any platform.
• Mother Shipton’s accepts no responsibility for the supervision of children. This is the sole responsibility of the accompanying responsible adult/s. If management deem the supervision to be insufficient or not in accordance with park guidelines, we reserve the right to escort the entire group from the park.
• It is solely the decision of the responsible adult to decide whether an activity or piece of equipment is suitable for an individual child. Mother Shipton’s accepts no responsibility for that decision.

Events

• All event tickets are subject to the same terms and conditions as outlined above.
• Mother Shipton’s will endeavour to ensure that all advertised features of the attraction or event are available. We may, however, without prior notice and without refund or compensation, cancel or suspend any feature of the event/attraction due to inclement weather, or to ensure safety, security or order.

Website

This website and its contents are the copyright of Mother Shipton’s Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, without our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or form of electronic retrieval system.

Magical Christmas Experience Terms & Conditions 2026

Magical Christmas Experience 2026

• 1. Arrival & Session Timing
  1.1. Seeing Santa occurs at the start of your booked time slot. To ensure a timely visit, please arrive 15 minutes prior to the start of your session.
  1.2. Guests must vacate the premises by the end of their allocated session.
  1.3. Parking within the attraction is included with Car Admission tickets and is valid only during the session time. Parking is exclusively for visitors to Mother Shipton’s; leaving the site on foot and returning later is not permitted.

2. Early Arrivals & Late Sessions
   2.1. Daytime sessions: Arrival is not permitted more than 15 minutes before the booked start time due to car park capacity and visitor flow controls.
   2.2. For select sessions closer to closing time, guests may arrive earlier to enjoy the attraction before their Santa visit. Please note:

• • 28th or 29th November, 3:50 PM or 4:00 PM bookings: Arrival allowed from 3:30 PM. Site closes at 5:30 PM.
  • Bookings after 6:50 PM in December (excluding 24th): Arrival allowed from 6:30 PM. Site closes at 8:30 PM.
  • 24th December, 1:50 PM or 2:00 PM bookings: Arrival allowed from 1:30 PM. Site closes at 3:30 PM.

2.3. Santa visit time will remain as stated on your ticket. Early arrival does not entitle you to an earlier visit with Santa.

3. Ticket Requirements
   3.1. Two separate ticket types are required for entry:

• • A Christmas Group Admission ticket (car or pedestrian) – which grants you entry into the park – (admits up to 5 individuals)
  • Santa Experience Ticket (required for children aged 0–12 wishing to take part in festive activities and receive a gift)
    3.2. All children with a Santa Experience Ticket will receive a wristband, festive activity pack, exclusive Santa visit, and a Santa gift.
    3.3. All individuals, including children and babes in arms, must be included in the 5-person headcount of the Christmas Group Admission ticket (car or pedestrian).
    3.4. Groups exceeding five people must purchase additional group member tickets, in addition to Santa Experience tickets for any children aged 0-12.

4. Babies & Older Siblings
   4.1. Babes in arms (under 6 months) may attend without a Santa Experience ticket if accompanying a paying child. If a gift is desired, a Santa Experience ticket must be purchased.
   4.2. Children aged 13+ may accompany younger siblings to visit Santa but will not receive a gift or activity pack unless a Santa Experience ticket is purchased.
5. Accessibility & Restrictions
   5.1. Dogs are not permitted during the Christmas event, except for registered Guide/Assistance dogs.
   5.2. The attraction is card-only; cash is not accepted.
   5.3. Although it is possible to reach the middle of the attraction (where the Christmas village and catering areas are located) via pushchair or wheelchair, the grotto and Christmas activity huts may not be suitable for all wheelchairs or pushchairs, due to narrow walkways and uneven surfaces. Where possible, the elves recommend parking pushchairs/wheelchairs in the shelters provided before entering the grotto area.
   5.4. The Cave, Well and Gift Shop are unfortunately not suitable for wheelchairs or pushchairs due to three flights of steps. There are shelters within the Christmas area, and just before the steps to the Cave, Well, and Gift Shop.
   5.5. Visitors are encouraged to wear sturdy footwear and waterproof clothing.
   5.6. The adventure playground is closed during the Christmas event.
   5.7. Entry and exit are via High Bridge only. Pedestrian visitors must exit through the same entrance.
6. Weather, Access & Cancellations
   6.1. The central element of the Christmas Experience is the visit to Santa. If this component proceeds, the event is considered to have taken place as planned.
   6.2. Weather-dependent areas (e.g., Cave, Well, Gift Shop, Beech Avenue, marshmallow toasting) may close for safety. No refunds or compensation will be provided in such cases.
   6.3. In the event of full event cancellation, including Santa’s visit, a full refund will be issued to all affected ticket holders.
   6.4. Notifications of cancellations will be communicated via email, phone, text, or social media.
   6.5. Bookings are non-refundable and non-transferable, except in the case of full event cancellation.
   6.6. Due to limited capacity, we are unable to reschedule bookings.
   6.7. Last-minute weather conditions may cause changes to site access. By booking, guests agree to adhere to staff instructions and accept the possibility of such changes.

Winter Woodland Walks

1. Ticket Inclusions
   1.1. Winter Woodland Walk tickets grant access to a scenic self-guided woodland walk through the Christmas attraction but do not include:

• Parking
• A visit to Santa
• Christmas stories or festive activity packs
  1.2. The Santa Experience and associated festive activities are part of a separate ticketed event and cannot be added onto Winter Woodland Walk tickets.
  1.3. This experience is designed primarily for adult visitors seeking a quieter, more reflective seasonal walk without the full children’s event.

2. Parking & Entry
   2.1. Parking is not included with Winter Woodland Walk tickets.
   2.2. The closest public parking is available at Conyngham Hall car park, approximately a two-minute walk from the attraction.
   2.3. All visitors must enter and exit via High Bridge. Pedestrians must return to this same entrance to leave the site.
3. Weather, Access & Rescheduling
   3.1. Due to the natural woodland setting, access to certain areas—or the entire site—may be restricted or closed during periods of poor weather or adverse ground conditions. These closures are implemented for the safety of all visitors.
   3.2. In the event that site access is impacted by weather, Winter Woodland Walk ticket holders will be contacted as soon as possible via email, text message, or phone call, and offered the option to reschedule their visit to an alternative date.

Online Shop Terms & Conditions

1. Online Shop Terms & Conditions

   1. Introduction and Acceptance

   These Terms & Conditions govern your use of the online shop on this website (“we”, “us”, “our”). By browsing, ordering or purchasing from our online shop, you agree to be bound by these Terms & Conditions, so please read them carefully before completing a purchase.

   If you do not agree with any part of these Terms & Conditions, please do not use the site or place an order.

   These Terms & Conditions do not affect your statutory rights as a consumer.

   2. Our Details

   We are Mother Shipton’s Ltd, trading as Mother Shipton’s.

   Registered Address:
   Mother Shipton’s Cave
   Prophecy House
   High Bridge
   Knaresborough
   HG5 8DD

   Email: info@mothershipton.co.uk
   VAT Registration Number: 110 5290 64
   Company Registration Number: 07540980

   3. Your Eligibility

   By placing an order, you confirm that you are at least 18 years old or have parental or guardian consent, and that you are legally capable of entering into a binding contract.

   4. Ordering and Contract Formation

   4.1. All online orders are subject to acceptance by us and availability of the products ordered.

   4.2. When you place an order, you will receive an order acknowledgement. This does not mean that your order has been accepted.

   4.3. A contract between you and us is formed when we send you an order confirmation email confirming that your order has been accepted and payment has been successfully taken.

   4.4. We reserve the right to refuse or cancel an order before the contract is formed, for example where a product is unavailable, an obvious pricing or description error has occurred, or we are unable to fulfil the order.

   4.5. If we need to cancel an order after payment has been taken, we will refund the amount paid for the cancelled order using the original payment method.

   4.6. Prices shown on the website are in pounds sterling (£GBP) and include VAT where applicable.

   5. Product Information

   5.1. We make every reasonable effort to ensure that product descriptions, images and colours are accurate. However, the colour displayed on your device may differ slightly from the actual product.

   5.2. Product descriptions and information are reviewed regularly but may occasionally contain errors. If we discover a significant error in the price or description of a product you have ordered, we will contact you before fulfilling the order.

   5.3. Some products may be handmade, natural or individually produced and may therefore have minor variations in appearance. Where this is an inherent characteristic of the product, these variations will not constitute a defect.

   6. Payments

   6.1. We accept payment by the methods displayed at checkout.

   6.2. Payment is taken when you place your order. Your card or payment provider may carry out additional security or verification checks.

   6.3. We do not store your full payment card details. Payment information is processed by our payment service provider in accordance with its own terms and privacy policies.

   7. Delivery

   7.1. Delivery options, destinations and costs available for your order are shown at checkout.

   7.2. Delivery times are estimates and are not guaranteed unless we have specifically agreed a guaranteed delivery service with you.

   7.3. We are not responsible for delays caused by postal or delivery carriers, customs, weather, strikes or other circumstances outside our reasonable control.

   7.4. Please ensure that your delivery address and contact details are complete, accurate and up to date when placing your order. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you.

   International Delivery

   7.5. We offer delivery to selected countries outside the UK. The countries and delivery charges available to you will be shown at checkout.

   7.6. International delivery charges cover our delivery and packaging costs only. Depending on the destination, your order may be subject to customs duties, import VAT, taxes, customs clearance charges or other fees imposed by the destination country.

   7.7. Any customs duties, import taxes, VAT, customs clearance charges or other local fees are the responsibility of the recipient unless we expressly state otherwise at the time of purchase. We cannot guarantee whether such charges will apply or the amount that may be payable.

   7.8. Customers ordering from outside the UK are responsible for ensuring that the products they order can be legally imported into their destination country.

   7.9. International orders may be subject to customs inspection and delays arising from customs procedures. We are not responsible for delays, additional charges or refusal of entry resulting from the import requirements of the destination country.

   Wishing Well Water & Honey

   7.10. Wishing Well Water & Honey are available for UK delivery only. Due to restrictions and requirements relating to the international shipment of natural well water and natural honey, we do not offer international delivery for these products.

   7.11. If an order containing Wishing Well Water or Honey is placed with an international delivery address, we will contact you and cancel and refund the affected order.

   8. Returns, Cancellations and Refunds

   8.1. If you purchase goods from us online, you generally have the legal right to cancel your order within 14 days of receiving the goods without giving a reason.

   8.2. If you wish to cancel your order, please contact us at info@mothershipton.co.uk within 14 days of receiving your goods. You then have a further 14 days to return the goods to us.

   8.3. Goods should be returned in an appropriate condition. You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would be able to examine them in a shop.

   8.4. If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

   8.5. Certain products may be excluded from the statutory right to cancel where permitted by law. This may include certain sealed goods which are not suitable for return for health or hygiene reasons once unsealed, and personalised or bespoke items.

   8.6. If you cancel an order in accordance with your statutory cancellation rights, we will refund the payments we have received from you, including the cost of our standard delivery service. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery option.

   8.7. We will issue refunds without undue delay and, in accordance with applicable law, normally within 14 days of receiving the returned goods or receiving evidence that they have been returned, whichever is earlier.

   8.8. Unless the goods are faulty, incorrect or otherwise do not conform to the contract, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

   8.9. Sale and discounted items are subject to the same statutory consumer rights as full-price items. Any additional return conditions relating to a particular product or promotion will be clearly stated before purchase.

   8.10. Nothing in these Terms & Conditions affects your statutory rights. If goods are faulty, not as described, or do not conform to the contract, you may have additional legal rights, including rights to a repair, replacement, price reduction or refund.

   9. Faulty, Damaged or Incorrect Items

   9.1. If you receive an item that is faulty, damaged, incorrect or does not conform to the contract, please contact us as soon as reasonably possible at info@mothershipton.co.uk, providing your order details and, where appropriate, photographs of the issue.

   9.2. We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

   9.3. Nothing in these Terms & Conditions limits or excludes our legal responsibility for faulty or misdescribed goods.

   10. Liability

   10.1. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods.

   10.2. Subject to clause 10.1, we are responsible for losses that are a foreseeable result of our breach of these Terms & Conditions or our negligence.

   10.3. We are not responsible for losses that are not foreseeable or which arise from circumstances outside our reasonable control.

   11. Intellectual Property

   11.1. All content on this website, including text, images, logos, graphics and other materials, is owned by us or licensed to us.

   11.2. You may not reproduce, distribute, modify or use our content without our prior written consent, except where permitted by law.

   12. Privacy and Personal Data

   12.1. Your use of personal data is governed by our Privacy Policy, which should be read alongside these Terms & Conditions.

   13. Cookies

   13.1. Our website uses cookies. Further information about the cookies we use and how they are managed is available in our Cookie Policy.

   14. Amendments

   14.1. We may update these Terms & Conditions from time to time.

   14.2. The latest version will be published on our website. Changes will apply to future orders placed after the updated Terms & Conditions have been published and will not affect a contract that has already been formed with you, except where permitted or required by law.

   15. Governing Law

   15.1. These Terms & Conditions are governed by the laws of England and Wales.

   15.2. If you are a consumer, you will also benefit from any mandatory protections provided by the law of the country in which you live where applicable. Nothing in these Terms & Conditions affects your statutory consumer rights.

   15.3. Subject to any mandatory consumer rights, disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.